Business Analyst (Strategic Programmes)

About The Role

Join our team as a Business Analyst in the heart of London. Are you passionate about leveraging your analytical skills to drive impactful change in one of London's most vibrant boroughs? The London Borough of Islington us seeking a dynamic and experienced Business Analyst to play a pivotal role in shaping the future of our community.

About us:

Located in the heart of London, the London Borough of Islington is a diverse and dynamic community known for its rich history, cultural diversity, and commitment to innovation. As an integral part of our team, you'll have the opportunity to work alongside talented professionals dedicates to making a positive difference in the lives of our residents.

About the role:

As a Business Analyst, you'll be responsible for analysing processes, and identifying opportunities to improves these across a wide range of projects that sit within our Resident Experience programme, all in an effort to enhance our services and improve the lives of residents. From You'll play a key role in driving change and delivering results.

Key responsibilities:

• Support the Resident Experience Programme by providing analytical input to identify resident and colleague pain points, inefficiencies, and opportunities for improved service delivery.
• Conduct detailed data and process analysis and modelling to support service reviews, business case development, and transformation initiatives.
• Identify and support opportunities for digital resolution, ensuring that online journeys lead to outcomes, not just access.
• Translate complex data into clear insights to inform prioritisation, service redesign, process improvement, and digital innovation.
• Collaborate with service teams to integrate data and processes, reducing duplication and ensuring residents don't need to repeat themselves
• Work closely with stakeholders across services to gather, document, and validate business requirements and solution specifications, ensuring alignment with programme goals.
• Map existing and future-state business processes to identify gaps, duplication, and improvement opportunities.
• Work with data teams to access, support data validation, and manipulate large datasets, ensuring quality and relevance for decision-making.
• Develop and maintain models and visualisations that support strategic planning, decision making and benefits tracking.
• Prepare high-quality reports, options appraisals, and presentations to support programme boards, working groups, and decision-makers up to CEO level, using accessible language to explain complex challenges and solutions.
• Contribute to the development of transformation tools, frameworks, and approaches across the wider Digital Services team.
• Champion resident-centric, evidence-based design approaches across all transformation activity.
• Work with Project Managers and Testers in the creation of all test artefacts (test strategy, test cases, test plan, test scenarios, test report, defect management, test data, and traceability matrix etc)
• Work with project managers and suppliers to define, design, co-ordinate and support all testing work, including functional testing, system integration testing, regression and support user acceptance testing
• Any additional duties consistent with the grade and level of responsibility of this position, for which the holder possesses the required experience and/or training.

Why join us:

• Make a meaningful impact: Work on projects that directly benefit the residents of Islington and contribute to the community's well-being.
• Professional development: Access ongoing training and development opportunities to enhance your skills and advance your career.
• Vibrant workplace culture: Join a diverse and inclusive team that values creativity, collaboration and innovation

Apply now:

If you're ready to take your career to the next level and make a difference, we want to hear from you! Apply now to join our team as a Business Analystand be part of our exciting journey toward a brighter future for the London Borough of Islington.

The London Borough of Islington is an equal opportunity employer and welcomes applications from all backgrounds.

For further information or for an informal conversation about the post, please contact:

Jourdan Murray - Digital Delivery Manager

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't beclearer: we serve. It's in the logo. We are committed to challenging inequality in the boroughand as one of the largest employers we know that to look after the place and the planet, wehave to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about.

Our offer to you
We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
Workforce Equality, Equity, Diversity and Inclusion Statement
We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues.

We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone's identity can combine to create unique experiences of discrimination and disadvantage.

We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace.

Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
The post is subject to a basic DBS check qualifications check and 3/5 years referencing.
Disability Confident Scheme
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.