Business Analyst

Calling for an experienced Business Analyst to join a global and reputable organisation for a long-term project onsite Geneva, Switzerland.

Context:

You will be part of a division responsible for the overall planning, coordination and smooth conduct of the meetings of the client's governing bodies. To this effect, the Division aims to provide responsive, effective and high-quality conference-organization, document-delivery and delegate-support service to the Secretariat(s) and conference participants, as well as to other external users of CLIENT conference facilities. These services are underpinned by several in-house developed IT tools, which will be replaced under the Digital Secretariat project, by a state-of-the-art, enterprise-level, digital secretariat including an invitation and registration tool and modern internal meeting management planning solutions.

Your role:

You will manage the collection, articulation and realization of user stories, business requirements and to-be processes throughout the project, working closely with the assigned project manager on a solution design and delivery that meets the business functional and quality requirements. Additionally, you will coordinate the business involvement in implementation, user testing and finally release into production.

Role responsibilities and deliverables:

On the Digital Secretariat (Invitation/Registration and internal meeting management solution, CRM and Document Management tools), you will:

Detail and define user stories across the end-to-end life cycle for conference management

• Detail and define business requirements and acceptance criteria for the whole conference management system;
• Detail as-is and to-be business process maps including business logic and data flow maps;
• Collaborate with the project team to configure prototypes of in-scope tools for a conference management platform for successful iterations;
• Ensure that the prototypes are able to communicate/interact with other (existing) systems;
• Define and conduct user testing scenarios, scripts and manage testing sessions to validate and collect feedback;
• Conduct sprint management in Jira following Agile methodology
• Create user guides & deliver user training.

On support activities, you will:

• Act as a technical and administrative support for the digital secretariat internal and external-facing systems;
• Provide solutions to resolve issues raised by users in front and Back Office;
• Contribute to the improvement of existing systems and platforms, where applicable;
• Provide support to the division to improve conference management processes and integrations;
• Document gaps which cannot be addressed;
• Knowledge transfer to CLIENT conference management staff and users.

Profile requirements:

Relevant university degree in information technology, computer science, or related field, or equivalent professional experience

Desirable:

• Certification in business analysis (eg CBAP, PMI-PBA, ITIL) or Business Process Modelling
• Microsoft Dynamics 365 certification Project Management Certification
• Project Management Certification

Skills set Required:

• Collaborate and communicate closely with stakeholders via a distributed model, to regularly deliver business requirements, processes designs & prototypes
• User story design and management
• Requirements gathering including acceptance criteria definition
• Business process modelling capability, including synthesizing different teams' business practices into a common workflow with data flows and defined business logic
• User Acceptance Testing (UAT) management including script creation, testing and acceptance criteria sign-off
• Analytical problem-solving capability in complex or ambiguous contexts Ability to work independently and in a team setting
• Ability to adapt quickly to changing project requirements
• Excellent communication skills; spoken and written English

Desirable:

• Resolve user issues & challenges with careful communication
• Be open to receiving feedback and constructive criticism
• Research and showcase ways to leverage new and existing features of existing conference management tools

Experience required:

• At least 6 years of experience as a business analyst delivering IT implementation projects
• Experience working on Customer Relationship Management Solution projects
• Experience working on automated workflow solution projects Knowledge working with conference/event management applications Capability to propose innovative solutions
• Experience in international organizations, customer experience, or stakeholder engagement transformation programs

Desirable: Project Management experience