Business Analyst

Description of tasks:

Analyse business processes, identify process issues, delays, bottlenecks and propose process improvements and automation opportunities

Construct workflow charts and diagrams, study process and system capabilities, write specifications

Gather requirements, define scope, business rules and the business domain while clarifying terminology

Conduct impact analysis of a requirement or change request

Gather, review and analyse business data, including KPIs, reports and other key metrics using data analytics tools

Write and Maintain documentation regarding processes and analysis of the system

Liaise between various departments and groups

Collaborate with key stakeholders and communicate effectively

Collaborate with and drive cross-functional teams

Act as liaison between business and Information Technology (IT) teams

Knowledge and skills:

Bachelor's degree in appropriate field (business analysis, operational research, mathematical modelling, statistics, data analytics or related fields), or 2 years hands-on experience in similar role

Detail oriented, analytical, and inquisitive; great analytical, critical thinking and problem-solving abilities

Experience with data analysis and modelling

Knowledge of Python (maintain & update existing application)

Excellent MS Office skills (Excel, Visio, PowerPoint)

Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions

Familiarity with brainstorming and collaborative methods and tools

Represent an advantage:

Basic experience with/knowledge of machine learning, artificial intelligence

Experience in change management

Certifications like Business Analyst, Agilist, Scrum, Lean/Sig Sigma, aCAP, or other relevant