Business Analyst - HM Courts and Tribunals Service - HEO

Business Analyst - HM Courts and Tribunals Service - HEO

National: £35,335 - £37,847, London: £40,014 - £42,859. Your salary will be dependent.

Published on

Full-time (Permanent) National: £35,335 - £37,847, London: £40,014 - £42,859. Your salary will be dependent.

Published on 25 February 2026 Deadline 10 March 2026

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job Job summary

This position is based nationally.

As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management.

Key Responsibilities

• Have experience of working in agile, including an awareness of agile tools and how to use them
• Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver
• Adapt, reflect and be resilient
• Have the ability to see outside of the process
• Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions
• Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis
• Responsible for investigative work into problems and opportunities in existing and new services
• Can model simple areas using established techniques and understand the purpose of this and its importance
• Can assist in complex modelling if required
• Are responsive to changes in technology, adapting your approach accordingly
• Can make decisions to meet user needs in the government context
• Understand the importance of assisted digital and can design services and make decisions to meet users' needs
• Are aware of the target operating model. Innovation
• Know about innovation and what it involves
• Have an understanding of the use of methods and tools
• Know about tools and techniques for determining requirements
• Can talk about the objectives of the business
• Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them
• Influences stakeholders and manages relationships effectively
• Can execute test scripts under supervision
• Understand the role of testing and how it works in systems development
• Have an awareness or understanding of user experience analysis and its principles
• Can see the purpose of user stories and focus on user needs
• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post
• Can make decisions within agreed parameters