Business Analyst - Client Support

About Orchestrade

Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.

About the Position

This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.

Job Summary:

The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.

Duties/Responsibilities:

• Conduct meetings with clients to interpret their business requirements and urgency of their issues. Analyze market and client requirements by understanding the client's scenario and integrate into Orchestrade's capabilities.
• Investigate issues raised by clients and compile a first analysis. Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket. Communicate findings with developers to provide functional aspects of changes or enhancements.
• Provide test cases that cover the client's scenario, regression testing, and other future scenarios that any other client may come across.
• Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
• Serve as a point of contact for clients. Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
• Maintain consistent delivery results and ticket procedures.
• Work with Head of Support to ensure all tickets are delivered according to client expectations
• Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.

Requirements:

• BS/MS degree in Financial Engineering, or equivalent.
• One to three years of professional experience in the financial industry.
• Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
• Knowledge of application functionality and data management concepts.
• Excellent communication skills - both written and oral (English).
• Strong Business Analysis skills are required - including data extraction, analysis and logical problem-solving skills.
• Self-motivated and can work collaboratively within a team.
• Should be eager to explore new concepts and willing to learn.

Physical Requirements:

Stationary for periods of time at a desk with computer monitors

Work Environment:

Common office

Travel:

None

Career Path:

Role may transition into a senior role.