Business Administrator

Henry Pumps Ltd is seeking an experienced Office Administrator to support the sales, accounts, customer service and daily operational workflow.

Hours & Salary

Full Time (Monday-Thursday 8am - 5pm, Friday 8am - 4pm). Salary: £27,500 - £30,000. Office work only.

What We Offer

A stable, growing company with clear direction; structured processes and leadership; supportive but performance driven culture; opportunities to grow as the business expands; competitive salary based on experience; healthcare insurance after 2 years of continuous work; dental insurance after 2 years of continuous work.

Key Responsibilities

• Managing and responding to incoming emails efficiently and professionally
• Processing sales orders and purchase orders accurately
• Creating and updating opportunities within the CRM
• Maintaining accurate customer records
• Assisting with quotations and customer follow ups
• Supporting accounts processes (invoicing, credits, supplier bills, reconciliation support)
• Handling inbound calls professionally and confidently
• Liaising with suppliers and customers to resolve queries
• Supporting internal reporting and administrative processes
• Ensuring tasks are completed promptly and do not require chasing

Systems & Software Experience (Essential)

• Accounting software such as Xero, Sage, QuickBooks or similar
• CRM systems
• Microsoft Office (Outlook, Excel, Word)
• High volume email management
• Fast and accurate typing skills
• Basic finance or accounts administration (advantageous) - purchase ledger processing, supplier payment runs, credit control/customer payment allocation, reconciling supplier statements, assisting with VAT preparation or month end tasks

Ideal Candidate

• Experienced in an office administration role (minimum 3+ years preferred)
• Highly organised with strong attention to detail
• Comfortable working in a fast paced environment
• Confident on the telephone
• Proactive rather than reactive
• Reliable and punctual
• Able to prioritise workload without supervision
• Calm under pressure
• Professional in written and verbal communication

Performance Expectations

• Maintain inboxes at manageable levels daily
• Ensure CRM records are complete and accurate
• Minimise missed calls
• Process orders without avoidable errors
• Support the wider team in maintaining operational flow

Cultural Fit

• Commitment
• Reliability
• Integrity
• Ownership
• Continuous improvement