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Business Administration Apprentice

Posted 1 hour 49 minutes ago by EMA Training Ltd

Permanent
Not Specified
Apprenticeships & Internships Jobs
Midlands, United Kingdom
Job Description
Responsibilities
  • Respond to and resolve telephone and email enquiries in a timely, professional, and customer focused manner, escalating more complex issues when necessary.
  • Assist with planning, coordination, and delivery of projects, supporting timelines, documentation, and tracking progress against key milestones.
  • Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance, and ensuring accurate communication between field staff and office based teams.
  • Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates.
  • Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards.
  • Assist in preparing reports, summaries, and basic data analysis to support management decision making and service delivery monitoring.
  • Contribute to the continuous improvement of administrative processes and procedures within the team.
Qualifications
  • Customer care skills
  • Analytical skills
  • Logical thinking
  • Initiative
  • Non judgemental attitude
  • Punctual and reliable
  • Confidentiality and GDPR awareness
  • Basic IT experience, including familiarity with Microsoft Office programs especially Outlook, Word, and Excel.
  • Previous administrative experience in a similar role, even if voluntary.
  • Commitment to equality and diversity.
  • Commitment to health and safety.
  • Interest in IT.
  • Holds a clean driving licence and has access to a car.
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