Business Administration Apprentice

About the role

Are you looking to start your career in business administration within a busy, customer-focused environment? We are offering an exciting opportunity for a Business Administration Apprentice to join our Resident Hub, supporting services that put our residents first and making a real difference to the lives of Hillingdon residents.

This role is ideal for someone who is organised, a quick learner, and passionate about supporting their local community, while developing strong administrative and communication skills as part of a fast-paced team.

Key Responsibilities

• Provide day-to-day administrative support to Resident Hub teams
• Respond to customer enquiries professionally and elevate issues where appropriate
• Manage and prioritise multiple tasks in a fast-paced working environment
• Maintain accurate records and update IT systems
• Support document management, data input and resident queries
• Work collaboratively with colleagues to meet service deadlines
• Follow council procedures, service standards and confidentiality requirements

What We Are Looking For

• Good written and verbal communication skills
• Ability to multitask and manage competing priorities
• A positive attitude and willingness to learn quickly
• Ability to work well as part of a team
• Good organisational skills and attention to detail
• Basic IT skills, including Microsoft Word and Excel

Essential Requirements

• Minimum of 3 GCSEs (Grade A -C / 9-4) including Maths and English, or equivalent
• Willingness to work towards a Level 3 Business Administration apprenticeship
• An interest in developing a career in business administration
• Commitment to confidentiality and council values
• Flexibility to meet service demands when required
• Must not already hold an equivalent or higher qualification in Business Administration

Why Join the Resident Hub

• Gain valuable workplace experience within a local authority
• Receive structured training and ongoing support
• Develop skills that support future career progression
• Make a real difference to local residents and communities

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Pre employment Screening

• Basic DBS Check
• 2 years of Referencing
• Right to Work verification in the UK and a new starter health questionnaire

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early; we therefore recommend you apply as soon as possible to avoid disappointment.