Bursary Administrator and Personal Support Advisor

Bursary Administrator and Personal Support Advisor

Make a real difference, every single day

Are you highly organised, compassionate, and passionate about supporting young people? Looking for a role where you can combine admin expertise with meaningful, face-to-face student support?

We're looking for a Bursary Administrator & Personal Support Advisor to join our Student Services team. This is a unique and rewarding opportunity to play a vital role in both financial support administration and frontline student wellbeing.

About the role

This is a varied and impactful position where no two days are the same. You'll combine accurate, detail-focused administrative work with direct support for students' personal, financial, and wellbeing needs.

Key aspects of the role include:

• Processing bursary applications and managing student financial support
• Maintaining and updating systems such as online financial support portals
• Liaising with finance to ensure timely payments
• Acting as a key point of contact for students on a drop-in and appointment basis
• Providing guidance, information, and signposting to appropriate services
• Supporting students across a wide range of issues including financial, personal, and safeguarding concerns
• Working with internal teams and external agencies to ensure joined-up support
• Supporting events, tutorials, and wider Student Services activity
• Contributing to audits, process improvements, and staff training
• Advising on policy updates and maintaining accurate administrative systems

About you

You'll be someone who combines strong administrative skills with empathy, professionalism, and resilience.

You will have:

• Excellent organisational and administrative skills
• Strong IT skills and high attention to detail
• Excellent communication and relationship-building skills
• A compassionate, calm, and student-focused approach
• Confidence working with young people and handling sensitive situations

It would be great if you also have:

• Experience in a student-facing or support role
• Knowledge of bursary or financial support processes
• Make a genuine difference to students' lives and wellbeing
• Join a supportive, collaborative team
• Develop both your administrative and student support expertise
• Work in a varied, meaningful, and people-focused role

We offer a generous package with benefits including up to 28 days annual leave plus bank holidays and College closure days, LGPS pension scheme, relocation package, free on-site parking and a variety of on-site benefits and discounts.