Building Manager - The Post Building, London Management The Post Building

Purpose of the Role

Responsible for managing the delivery of an effective and compliant facilities management service through in house staff, suppliers and consultants, across hard and soft services, to a single complex building. Individual must be highly customer focused, driven and be able to adapt to change.

Key Responsibilities

• Prepare, monitor and reconcile service charge budgets and prepare forecast.
• Check and approve expenditure against service charge budgets.
• Provide best in class customer service to internal and external customer base.
• Maintain regular and effective communication with clients and tenants.
• Manage site based staff, ensuring all people related policies and procedures are followed.
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business.
• Monitor works conducted/service provided by suppliers.
• Audit and inspect supplier delivery.
• Measure and report supplier performance against agreed SLAs.
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems.
• Work effectively with a range of specialist consultants to deliver agreed outcomes.
• Procure goods and services, following procedures and policies.
• Develop, agree and manage capital replacement programmes.
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required.
• Undertake regular building inspections, complete reports and initiate/progress any required works.
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team.
• Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR.
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations.

Financial Responsibilities

• Has budget and cost control responsibilities.
• Has an awareness of wider team or department budget.

Clients and Business Development

• Is proactive in building relationships with internal clients and responsive and helpful to external clients.
• Functional or specialist competence with relevant understanding of business/departmental context.
• Completes own work under minimal supervision/guidance.
• Can deal with novel or difficult situations within the context of own function or specialism.

People

• Active team player.
• Shares information with colleagues and others through team meetings, databases, filing systems, etc.
• Shares expertise with colleagues.
• Proactively communicates to colleagues and others.

Systems and Process

• Manages, coordinates, implements and develops a range of important activities, processes, functions or relationships.
• Makes decisions within field of expertise.
• Is conscious of process and takes steps to protect the interests of SMR's, employees and reputation.
• May contribute to SMR Projects.

Skills, Knowledge and Experience

• Previous experience in a similar role.
• Understanding of commercial leases and the landlord and tenant relationship.
• Good understanding of service charge budgets and accounting principles.
• Management of in house and supplier staff.
• Management of supplier relationships.
• Good health and safety and environmental knowledge.
• Good mechanical and electrical services knowledge.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software (e.g. Datastation, Proactis, elogbooks) at a level to undertake the role satisfactorily.
• Experience of managing single site environments.
• Experience of managing a single site environment in excess of 200,000 square feet and/or service charge budgets in excess of £3m.