BSC/04/26 - HWB Business Support Co-ordinator

Health & Wellbeing Business Support Co-Ordinator

Health and Wellbeing
BSC/04/26
Job Grade: Executive Officer 2 (EO2)
Permanent
Salary will be in the range £30,458 - £31,097 per annum
Closing date for applications: 17:00 on Monday 11th May 2026

Purpose of the role

Reporting to the Individual Needs Programme Officer, the Business Support Co-ordinator will facilitate clients' access to VSS services, and ensure efficient call handling and a positive client experience with VSS.

Essential Criteria

1. 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics.
2. A minimum of 2 years' practical experience in the following areas:
   • Effectively managing complex client interactions (face-to-face/telephone) including complaints.
   • Processing high volumes of information in line with office policies and procedures.
   • Effectively working in a team environment.
   • Monitoring budgets in line with business contracts.
   • Proficient in the use of the MS office suite (including Word, Excel and Access) in a business context.
3. A minimum of 1 year's practical experience of line management of staff.

The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.