Broadgate Circle - Deputy Store Manager

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in new ways.

What you can expect

• Support the Store Manager
• Manage the store in the absence of the Store Manager
• Lead by example on the shop floor to create an outstanding and engaging in-store customer experience
• Motivate, mentor, and coach sales associates
• Support training and onboarding of a winning team
• Coordinate day to day operations
• Ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed
• Place weekly and seasonal orders and ensure correct stock levels
• Schedule staff to optimise customer service and personnel cost management
• Oversee proper stockroom storage and care, implementing FIFO in store and in the stockroom
• Ensure the store looks great, in line with the brand's visual merchandising guidelines

What we expect from you

• Experience in a similar role in a premium or luxury retail store
• Love interacting with customers; set a great example for the rest of the team with hands on mentality, enthusiasm, and passion for delivering a fantastic customer experience
• Firm understanding of and experience working with commonly used retail KPIs (e.g. conversion rate, ATV, etc.)
• Entrepreneurial, hands on, solutions focus mindset
• Ambitious and results driven
• Proven ability to develop and grow both a team and business
• Well organised, detail oriented with ability to multi task
• Effective prioritising and ability to delegate
• Flexible when it comes to working weekends, evenings and holidays as necessary
• Proficient in the use of MS Office and different POS systems
• Excellent written and verbal communication in English (additional language is a plus but not necessary)
• Love chocolate and are passionate about fine food

What we offer you

• Bonus scheme
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In house and further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Sounds interesting? Then come join us.