Breedon Group - Apprentice Customer Service Coordinator (Sales)

Breedon Group - Apprentice Customer Service Coordinator (Sales)

Job Title Apprentice Customer Service Coordinator (Sales) Location Inverness Working Hours 40 Salary £21,258 - £23,317 Closing Date Ongoing

Responsibilities

• Respond to customer enquiries and engage customers to understand their needs and recommend the best solution
• Take customer orders and make sure all details are put into the system correctly
• Price and quote for customers and capture within Breedon's systems
• Proactively maintain product knowledge expertise ensuring you understand Breedon's products and can recommend the best solutions to customers actively upselling and cross selling where appropriate
• Actively manage customer enquiries to conclusion, driving conversion, understanding the reasons behind lost quotes
• Manage customer credit limits, proactively anticipating and communicating to enable smooth flow
• Deal with last minute changes and let customers know if anything changes
• Build good relationships with customers over the phone
• Help improve how the team works by sharing ideas and hitting targets.

You will attend college; the choice of college will be dependent on where you live.

If you're one who enjoys doing the same thing every day, maybe this role isn't for you. You won't be spending every day doing boring, repetitive jobs! If you love getting stuck in and putting a smile on our customers faces, then now we're talking!

Skills or qualifications required

• National 5 Maths and English, Grades A - C
• Strive for continuous improvement with a focus on finding the right solution
• Positivity - our customers feel it
• The ability to work well under pressure and to multitask
• Resilience and the skill to deal with challenging customers and situations
• Flexibility when it comes to business needs and change
• The ability to demonstrate absolute care for our customers, our colleagues, and our business
• Effective time management, adhering to administrative policies and procedures.
• In joining us, you won't be thrown in the deep end or treated like just a number; you'll work in a close-knit team, with someone always on hand to offer help.
• Why Breedon ?
• Here's what one of our existing employees want to tell you
• Jorden, a Mobile Plant Operative based in Longwater, East Anglia.
• "I didn't need any previous experience within the field and have been given all the help and support that I need to do well within my role. I had gotten to the age where I no longer wanted just a job but a career, and I really feel that I have found that within Breedon. Now I am working in this industry, I can't imagine wanting to do anything else."

Additional benefits for this role include:

• Company Pension Scheme
• 33 days annual leave, inclusive of bank holidays
• Company Life Assurance Scheme
• Access to our Employee Assistance Programme for health and wellbeing support
• Discounts on a wide range of products through our employee benefits platform
• Broad learning opportunities and career progression pathways.