Breakdown Coordinator

£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parking

This Breakdown Coordinator role plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction. The company is a nationwide, well respected and known business.

Acting as a central point of contact out of our Elland site, the breakdown coordinator role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems.

Responsibilities of our Breakdown Coordinator

• To take customer calls and log repair notifications.
• To allocate appropriate Field Service Engineer response to meet customer requirements.
• Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
• Keep customers updated on the reported job progress.
• Ensure all jobs are entered onto the appropriate in-house computer system.
• To reschedule jobs and resources according to emerging customer needs and resource availability.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business

What were looking for in our Breakdown Coordinator

• Great time management and ability to prioritise workload
• Great communication skills
• Ability to communicate with internal and external stakeholders
• Attention to detail
• Ideally service or breakdown coordinator experience

Benefits of our Breakdown Coordinator role

• Secure, permanent role
• Employee health and wellness programmes
• Mon - Fri only
• Enhanced pension plan
• Sick pay scheme
• Clear progression routes and support from management

If you are interested in this breakdown coordinator role, please apply now or contact Grace at E3 Recruitment