Breakdown Controller

Location:Normanton
Hours:Monday - Friday, 8am-5pm
Salary: £28,250 per year
Company:Welfare Hire (part of the Kelling Group)

About Us

If you've ever spotted one of our big green welfare units out on site - that's us!

At Welfare Hire, we provide high-quality welfare units that keep infrastructure projects across the UK running safely, comfortably, and sustainably. Each unit comes fully equipped with toilets, kitchens, and eco-power from generators and solar panels.

When something goes wrong (because even the best kit has its moments), that's where you come in.

As a Breakdown Controller, you'll be the first point of contact when our customers need support.

One minute you might be dispatching an engineer to site; the next, you're guiding a customer through a quick generator reset or organising a replacement kettle. You'll use your organisation skills, customer focus, and calm under pressure approach to make sure our clients stay up and running with minimal downtime.

• Take breakdown calls and find swift, effective solutions
• Schedule jobs to ensure urgent tasks are prioritised and routes are efficient
• Keep customers updated on progress and resolution times
• Use telemetry alarms to identify and prevent potential issues before they cause breakdowns
• Work with other departments to raise purchase orders, manage recharges, and handle billing queries
• Maintain accurate records in Syrinx
• Represent Welfare Hire with professionalism and a positive attitude at all times

• Strong communication and problem solving skills
• Excellent organisation and attention to detail
• Confidence with Microsoft Office
• Experience in customer service (breakdown or dispatch experience is a bonus)
• A calm, proactive approach when working under pressure
• Competitive salary and bonus scheme
• Company pension and life insurance
• Health and wellbeing programme
• Employee and store discounts
• Additional leave and sick pay
• Free on site parking
• Supportive team culture with opportunities for growth

Apply Today

If you're a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we'd love to hear from you.

Apply today and be part of a team that's helping to keep the UK's worksites running safely, sustainably, and smoothly.