Brand Specialist (Supervisor) - Childrenswear (Baby)

Brand Specialist (Supervisor) - Childrenswear (Baby)

Location: London

Employer: Selfridges

Reference: selfridges/TP/617204/6110/321

As a Brand Specialist, you will:

- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
- Excite and motivate colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other information to help drive sales through product knowledge and training.
- Take responsibility for tasks beyond your role expectations, identify opportunities to improve business, customer service, and retail standards.
- Follow health and safety and security procedures, actively preventing stock loss.
- Adapt to daily challenges, working across different departments as needed, bringing your service excellence and collaborative spirit.
- Build and develop your own client base, nurturing customer relationships through exceptional personal service.

A bit about you:

- You are curious and eager to learn about sales data, CRM, and NPS targets, even if you haven't had much exposure.
- You are a great communicator and passionate about our products, capable of delivering inspiring brand training.
- You stay well-informed about competitors' activities.
- You are recognized as a sales and service expert.
- You are collaborative, keeping your team informed about successes, challenges, and customer feedback.
- Approachable and invested in your team, ready to support with queries and coaching.
- You are a proud shopkeeper, maintaining stock, standards, and inspiring others.
- You embody our values as a trusted and respected colleague.

This role requires flexibility, and team members are expected to adapt to changing needs of the business.