Brand Ambassadors-Genesis Motors (Hyundai) Battersea Power Station

Genesis Motors (Hyundai) are recruiting Brand Ambassadors for their Battersea Power Station store.
Job Title: Brand Ambassador
Reports to: Genesis Experience Lead
Full Time
Job Purpose:

To provide a world-class customer-driven service that balances the needs of our customers with appropriate product offers from the Genesis brand. This role encourages innovation by closely observing customer expectations.

About us:

Genesis is a global automotive brand and part of Hyundai Motor Company, offering an award-winning range of premium models. Genesis focuses on a customer-centric approach, providing a unique buying and ownership experience guided by the Son-Nim philosophy.

Since launching in the UK in 2021 as part of Genesis Motor Europe, we have:

• Launched eight new models, focusing on our electric 3-model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh

Key Responsibilities:

• Handle incoming calls, identify customer needs (test drives, consultations, etc.), and direct them to the appropriate contact.
• Present the Brand and Products to potential customers and interested parties.
• Support the team in organizing studio events and official receptions, including logistical and administrative tasks.
• Provide professional, courteous service to customers in the studio.
• Maintain cleanliness and order in daily studio operations.

Personal Specification:

• Level A qualification or training in hotel, catering, or premium/luxury retail sectors (automotive experience is desirable but not essential).
• Experience in customer care, hospitality, or luxury retail, with team collaboration skills.
• Driving license class B (preferred).
• Outstanding and excellent communication skills.
• Ability to multitask effectively.
• Ability to deliver top-tier customer service.

Core Values (The Hyundai Way):

• Customer (Safety & Quality, Tenacity)
• Challenge (Progress, Agility)
• Collaboration (Alignment, Resilience)
• People (Diversity & Inclusion, Expertise)
• Globality (Integrity, Data-Driven Thinking)