Brand Ambassador

Position: Brand Ambassador / Trainer

Location: Shannon, Ireland

Job Id: 523

# of Openings: 1

Classification: Permanent

Reporting to: Regional Sales Director, UK and Ireland

Position Summary: We are looking for a dynamic and results-driven Brand Ambassador/ Trainer to join our team. This position will be responsible for supporting sales across Ireland. The Brand Ambassador/Trainer will be the face of our company and have an opportunity to deliver a world class experience with every interaction with our partners. Their primary focus is supporting retail performance in their assigned territory to achieve sales targets via store visits, trainings, events and technical support when required. You will be responsible for improving sell through programme of work to, merchandising compliance and developing a continuous improvement programme of work to deliver improved retail performance for each store.
We are a global inclusive team and require someone to demonstrate a positive attitude when faced with change, working with your teammates and with our partners.

Key Responsibilities:

• Provide onsite support to retail employees and distributor partners where needed
• Develop and maintain a strong technical understanding of our products and services, as well as the competitive landscape
• Establish productive, professional relationships with all retail employees within your assigned territory
• Improve retail employee's knowledge of all ZAGG products on an ongoing basis to support retail performance improvement at store level
• Audit in-store merchandising compliance where needed
• Stock Management. Monitor product inventory levels to ensure products are well stocked and readily available for customers
• Schedule training with relevant store managers when required
• Proactively source weekly retailer training opportunities at region, district and/or store levels to efficiently train all employees within your assigned territory
• Completion and submission of store visit reports on a regular basis via a field management application
• Work on own initiative to identify areas for potential process improvement
• Proactively assess, clarify and validate customer needs on an ongoing basis
• Proactively work with ZAGG team members and contact centre to assist with troubleshooting of any issues relating to products
• Identify and define corrective actions and follow up to resolve any issues
• Be an effective link between Sales and other departments to help drive business forward
• Perform additional duties as and when required

Skills, Knowledge & Experience:

• 2+ years of relevant experience
• Highly energetic and self starter
• Sales and target driven
• Technically competent, ideally having worked in an accessory sales environment previously
• Effective troubleshooting skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills, you can quickly identify problems and solutions
• Must be well organised and detail-oriented
• Work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers
• Professional demeanour with excellent verbal & written communication skills and have the ability to establish a professional, friendly and empathetic dialogue with customers

ZAGG is an equal opportunities employer.

Benefits:

• Annual Bonus Program
• 401K Match up to 3.5% with Immediate Vesting
• Generous PTO Program
• Medical-100% Paid Coverage for Employees
• Paid Maternity and Paternity Leave
• Tuition Reimbursement
• Dependent Care Contribution Matching
• Professional Training and Development