Branch Workshop Supervisor

DESCRIPTION

We are looking for a talented Branch Workshop Supervisor to join our team specialising in Service within our Distribution Business Unit in Leeds, United Kingdom.

• Champion a strong health, safety, and environmental culture, ensuring full compliance and excellent housekeeping standards.
• Drive efficient workshop operations by optimising resources, productivity, and repair quality.
• Support high customer satisfaction through proactive issue resolution and service delivery aligned to customer commitments.
• Lead, coach, and develop workshop, warehouse, and service teams through clear direction, feedback, and development planning.
• Enable smooth day to day workshop execution by supporting the Workshop Foreperson and coordinating technician schedules and priorities.
• Collaborate with UK Service Operations, Service Admin, Segment Leaders, and Business Development to meet customer and business needs.
• Manage branch costs and operational performance in line with AOP, including quote accuracy and warranty support.
• Deputise for the Site Leader when required, ensuring continuity of operations and compliance activities.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Proven people leadership skills with the ability to direct work, build accountability, and motivate teams.
• Strong customer focus with confidence managing operational challenges and customer expectations.
• Solid operational and technical understanding to support workshop performance and effective escalation.
• Financial and commercial awareness to support cost control, productivity, and continuous improvement.

QUALIFICATIONS

Education/Experience:

• Relevant qualification or equivalent practical experience.
• Experience in a technical or service environment with team leadership or supervisory responsibility.
• Ability to operate effectively in a safety critical, customer focused environment.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

Relocation Package

No

100% On-Site

Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.