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Branch Manager Reading

Posted 12 hours 49 minutes ago by The Stevenson Group

Permanent
Full Time
Other
Berkshire, Reading, United Kingdom, RG317
Job Description
  • Stock management
  • Shop floor standards
  • Stock room standards
  • Supervisor management
  • Branch financial accountability (staffing hours, petty cash, cleaners)
  • To ensure custom orders are being processed efficiently
  • Complete branch banking daily
  • To fill in all end of month spreadsheets
  • Ensuring dispatch target achieved
People Management
  • To recruit, train and retain the team
  • To provide and record ongoing training to the team
  • To highlight underperformance and support with action plan
  • To work with supervisors to achieve branch standards
  • To ensure the teams wellbeing needs are met
People Planning
  • Completion of Elf rotas
  • Management of Elf exceptions
  • Holiday management
  • Daily floor rota, including lunches
  • Summer temp recruitment
  • Summer temp rotas
  • Role model of excellent customer service on the shop floor
  • Being an escalation point for customer complaint
  • Actively check the branch inbox
  • Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
  • Knowledge of Microsoft Office, Netsuite
  • 3 years management/supervisor experience
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