Branch Assistant

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Responsibilities

• Provide excellent service to customers over the phone and face-to-face.
• Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Serve customers efficiently and professionally at the Trade Counter.
• Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Raise quotations, follow up on quotations, and process customer orders.
• Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Continuously enhance product knowledge by learning about new products entering the market.

Qualifications

• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.
• Collaboration: Building partnerships and working collaboratively with others to achieve shared objectives.
• Takes Accountability: Taking action, overcoming obstacles, and meeting commitments.
• Customer Focus: Building strong customer relationships and delivering customer centric solutions.

Benefits

• Bonuses: Performance related bonus scheme - get rewarded for growth
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). Take your birthday off and enjoy enhanced parental leave.
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
• Perks: Staff discounts, exclusive holiday offers, and free financial support and education.