Branch Administrator

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist homecare services for individuals of all ages living within their own homes. We are committed to ensuring every client receives a person centred, professional service through our local teams of professional carers and clinical team.

This role will:

Main responsibilities will include:

• Answering calls, directing calls
• Booking training
• Supporting carer compliance
• Filing and office organisation
• Stationary ordering
• Archiving
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Maintaining great relationships with existing clients and carers
• Prepare ad hoc reports as and when required
• Recruitment processes are scheduled and managed
• Supporting with the onboarding and compliance of new carer colleagues

General responsibilities will include:

• Support with the day to day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Accountabilities will include:

• Timely recruitment of quality care staff - ensure care roles are filled promptly with suitable, values aligned candidates to maintain safe staffing levels and continuity of care.
• Full compliance with onboarding and regulatory requirements - deliver 100% compliance for all new starters through robust onboarding processes, including DBS checks, Right to Work documentation, and training, in line with CQC and ISO standards.
• Effective coordination of induction training
• Positive candidate experience and retention support - maintain regular candidate communication throughout the recruitment and onboarding journey, ensuring a smooth, supportive experience that encourages retention.
• Community engagement and brand visibility - proactively represent the branch at local job fairs and outreach events to build candidate pipelines and raise awareness of Prestige Nursing & Care as an employer of choice.