Bookings Administrator - Bank

Bookings Administrator Warwickshire Hospital Administration Bank Part time £12.84 per hour

Our team in our Warwickshire Hospital currently have an internal opportunity for a Inpatient Booking Administrator. Continue your journey with us whilst we'll support you to be your best.

The bookings administrator will be responsible for effectively and efficiently administering all aspects of appointment bookings within our Inpatient Bookings department ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective at all times.

Responsibilities

• To ensure complex administration and support meets all required standards and timescales.
• To handle booking forms, or queries raised efficiently and effectively, escalating appropriately where necessary.
• To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
• To provide support, including but not limited to:
• Appointment bookings and changes
• Create, alter or cancel POA appointments as required to support business needs.

Qualifications

• Previous experience working in a fast paced customer service environment.
• Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment.
• Excellent telephone Manner.
• Excellent verbal and written English communication skills.
• Good working knowledge of excel, word, outlook, bespoke database.
• Excellent attention to detail.
• An understanding of the importance of policies and operating procedures.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Working Arrangements

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

About the Hospital

Nuffield Health Warwickshire Hospital specialities include orthopaedics, spinal surgery, eye care, oncology, diagnostic imaging, and general surgery. We are located on the outskirts of Royal Leamington Spa with easy access by rail and road - we have a large, free car park.