BodyScape - Front of House Team Member

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing and professional environment, you'll provide exceptional and efficient customer service and as working as part of the Front office team you'll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

Hours:

Casual - as and when required

What we offer:

• Discounted hotel rates at six thousand hotels worldwide
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Communication and advice on Health and Wellbeing
• Free membership at BodyScape Health Club
• Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group

Location: BodyScape, 117 Milltown Road, Belfast, Northern Ireland, County Down, BT8 7XP

Salary: From £10.00 Hourly to £12.70 Hourly

Communicate positively with club members providing a positive outlook to work and fitness

Show productivity and positivity in a pressurised environment

Meet individual team targets on a daily, weekly and monthly basis

Be well presented, professional and polite at all times.

Promote the sales of fitness products and merchandise

Support the membership team and contribute towards membership sales targets in club

Ensure the cashing up procedures are followed and banking completed in line with company expectations.

Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service

Ensure the facility meets Health & Safety requirements.

Promote benefits to members by showing them how to use it

Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making announcements, and having conversations to encourage participation.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

Team Work - work cooperatively and effectively with others

Commitment - "I do what I say", commitment to do the best in everything I do

Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups

Integrity - honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What you will need Required criteria

• One year experience in reception / front of house role
• Experienced in a high standard customer service, customer facing role
• Willing and able to become qualified in Emergency Responder, First Aid & Pool Operations
• A passion for fitness and helping others work towards goals

Desired criteria

• Experience working in Front of House in a gym
• Qualified in First Aid
• Qualified in Pool Operations
• Experience of being a key holder for the gym

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

We offer a range of staff benefits and opportunities to grow your career in our fast growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.