Billing Coordinator

We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.

Responsibilities

• Process DOH within agreed SLAs
• Review Excel-based DOH reports and assess chargeability
• Raise sales invoices and process credits and re invoices
• Update the Customer Portal daily with completed dockets
• Manage invoice queries and resolve errors
• Support continuous improvement of DOH processes

Benefits

• Competitive Salary reflecting your skills and experience
• 25 days annual leave (pro rated in hours) + time off in lieu for Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave
• Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive discounts: high street brands, cycle to work scheme, and Johnson Controls product discounts
• Career development: extensive growth and advancement opportunities
• Free onsite parking
• Dress down Fridays: casual attire to wrap up the week

Qualifications

• Experience using ERP systems and Excel
• Strong attention to detail and analytical skills
• Ability to meet deadlines in a fast paced environment
• Positive, proactive team player
• Ability to pass National Security Vetting (CTC/SC)

Nice to have

• 2-3 years' experience in a processing, billing, or accounts role