Billing and Settlement Coordinator

Billing & Settlement Department

Our Billing & Settlement department is the key area of the business. The billing team is responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH (non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines.

Responsibilities

• Working daily Billing processes including Billing fails and alerts
• Resolving billing issues, preventing us from creating customer invoices
• Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
• Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
• Contacting customers via phone or email to resolve issues as required
• Working internal mailbox daily, updating account information and responding to customers in a timely manner
• Supporting the business through operational effectiveness and delivery of KPIs
• Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus

Qualifications

• Minimum of 1 year's prior experience in a customer facing or administrative role
• Strong attention to detail when reviewing customer accounts, meter reads, and billing data to ensure accuracy
• Able to manage daily tasks efficiently, prioritising operational responsibilities alongside ad hoc issues
• Comfortable investigating and resolving billing or data issues, analysing information to support process improvements
• Collaborative team player who contributes to a positive and proactive workplace culture
• Confident in contacting customers via phone or email, and skilled in Excel for analysing data and improving operational efficiency

Benefits

• Annual salary up to £26k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 5%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds.