Bilingual Resettlement Officer (English and Dari/Pashto Speaker - Fixed term until 30th November 2028)

The Bilingual Resettlement Worker will provide culturally and linguistically tailored casework support to refugee households including both adults and children resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The postholder will help families access essential services, understand their rights and entitlements, and build the confidence and knowledge needed to live independently in the UK. Support will be delivered in English and Dari/Pashto through one-on-one assistance and group sessions. This support will be provided within client s homes, within partner officers and remotely.

Key Working Relationships

Position will reports to the Senior Resettlement Officer. This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include Senior Resettlement Officers, Bilingual Resettlement Officers, Resettlement Officers, ESOL Coordinator, Education Officer, Community and Engagement Officer and Project Officer. This position will work closely with staff at our partner organisation, Citizens Advice Rushmoor.

KEY ACCOUNTABILITIES

Support to households (70%)

Provide practical casework support to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services.

Research, identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals.

Deliver group session support, including orientation sessions on life in the UK, both virtually and in person.

Support the completion and regular review of individual Support Plans, using the Outcomes Star tool.

Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies.

Key Administrative tasks (20%)

Ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements.

Assist with project logistics, such as arranging essential items for clients, setting up the training rooms or events and preparing participant materials.

Provide flexible administrative support to meet the project needs.

Ways of working (10%)

Collaborate with partners, local councils, charities, schools, and diaspora organisations.

Attend multi-agency coordination meetings and contribute to service development.

Regularly gather client and partner feedback in order to assess programming needs and responsiveness through focus groups, key informant interviews and surveys.

Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications:

Strong written and verbal communication skills: the ability to communicate effectively with colleagues, partners and clients in both English and Dari/Pashto.

Excellent interpersonal and relationship building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

Good IT skills, including proficiency in using Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.

Ability to travel regularly throughout the service delivery area.

Ability to work flexibly both independently and collaboratively as part of a team.

Ability to work in line with confidentiality and safeguarding standards.

Ability to handle multiple priorities and deadlines and to quickly learn information systems.

Access to a personal vehicle.

Experience:

Minimum two years of related experience, paid or voluntary, working with refugees, asylum seekers or other vulnerable populations in Hampshire.

Proven ability to plan and deliver group workshops and educational sessions in diverse, multi-lingual and cross-cultural environments.

Experience handling confidential documents and sensitive information.

Lived experience of forced migration, resettlement, or navigating support systems as a refugee or asylum seeker.

Prior experience of using a client relationship management system.

Must be available to start on the 1st December 2025.