Bilingual Operations Coach - Romanian/English (On-Call 24/7)

Teleperformance is seeking a dedicated Operational SME in Dublin, Ireland. This full-time role involves coaching new agents and offering real-time support to tenured agents. Ideal candidates should have fluency in Romanian and English, at least 2 years of operations experience, and strong interpersonal skills. The role requires a commitment to the company's mission and community standards, making it essential to be knowledgeable about client products and effective in supporting policy changes. A valid work permission in Ireland is necessary for this position.