Bilingual Customer Service Representative (English & Finnish)

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

WeCare Patient Services Specialist - English & Finnish Speaker

We are looking for a passionate and empathetic WeCare Patient Services Specialist to join our team, supporting people with diabetes across their therapy journey.

In this role, you will play a key part in driving patient retention and engagement during the onboarding phase for insulin pump and continuous glucose monitoring (CGM) therapy. Through a combination of dynamic outbound and inbound calls, you will provide product education, therapy coaching, lifestyle guidance, and goal setting to help patients get the most out of their MiniMed systems.

Key Responsibilities

• Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention
• Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management
• Contribute to ongoing program and process improvements to enhance outreach effectiveness
• Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs
• Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs

Required Knowledge and Experience

• Bachelor's degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment
• Multilingual, fluent in English and Finnish
• Strong communication and interpersonal skills with a customer first mindset
• Proactive and organised, with strong time management and ability to prioritise
• Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.