Bilingual Customer Service Representative (English & Finnish)

About the Role

As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. Your role involves providing proactive outbound support throughout the MiniMed therapy journey, building confidence, enabling therapy success, and fostering long term loyalty.

Key Responsibilities

• Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs.
• Guide people with diabetes and their carers to education, resources, and self service tools that simplify care and enable self management.
• Contribute to ongoing program and process improvements to enhance outreach effectiveness.
• Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
• Manage proactive outreach, follow ups, and administrative tasks while meeting KPIs.

Required Knowledge and Experience

• Bachelor's degree or at least 1 year of customer service or support experience in a contact centre, office, helpdesk, or similar environment.
• Multilingual, fluent in English and Finnish.
• Strong communication and interpersonal skills with a customer first mindset.
• Proactive, organised, with strong time management and prioritisation skills.
• Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. We recognize your contributions and provide a wide range of benefits, resources, and compensation plans designed to support you at every stage of your career and life.

Equal Employment Opportunity

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E Verify program to confirm the identity and employment authorization of all newly hired employees.