Bike Shop Service Lead: Hospitality-Driven Leader

Trek Bicycle Corporation Ltd in St Albans is seeking a Service Lead to shape the service experience at our shop. You will be the main contact for customers, delivering warmth, clarity and confidence while guiding them to the right service at the right time.

You will lead with empathy and accountability, manage service orders, keep the workspace organized, and drive team performance to ensure Trek's hospitality shines throughout the customer journey.