Bike Service Workshop Lead - Lead & Deliver Quality

Brompton Bicycle Limited in Greenford, UK is seeking a Customer Service Workshop Lead to oversee daily operations of the Brompton Customer Service Workshop, coordinating workflow and maintaining high technical standards.

You will coach mechanics, manage workloads, ensure quality, safety and excellent customer service, and collaborate with the Workshop Manager on planning and continuous improvement. This role combines hands-on servicing with people management in a dynamic environment.