BID Team Member

Role Purpose

Provide a visible, proactive and reassuring presence within the BID area, supporting businesses, employees, visitors and stakeholders through engagement, patrols, intelligence gathering, crime prevention activity and public realm reporting.

A day in the life of a BID Ranger:

Patrolling BID locations, visiting businesses, providing reassurance, identifying issues, reporting incidents, gathering intelligence, supporting BID initiatives and working alongside partner agencies.

Public Engagement & Customer Service

• Build positive relationships with businesses, visitors, and members of the public.
• Visit businesses regularly to offer reassurance and maintain effective working relationships.
• Provide advice and guidance regarding crime, anti-social behavior and community safety concerns.
• Promote BID initiatives and activities.
• Act as a friendly and approachable ambassador for the BID and Lodge Security.

Patrol & Community Safety

• Provide a visible, proactive, and reassuring presence throughout the BID area.
• Identify, investigate, deter, and report crime and anti-social behaviour.
• Support coordinated operations targeting hotspot locations and emerging issues.
• Work with businesses and partners to improve community safety.

Intelligence & Reporting

• Use approved electronic reporting systems to record incidents, intelligence and activity.
• Submit accurate intelligence relating to crime, anti-social behaviour and community concerns.
• Record KPI information and business engagement activity.
• Ensure all reports are accurate, professional and submitted on time.

Public Realm & Environmental Reporting

• Identify and report graffiti, litter, fly-tipping, damaged signs and broken street furniture.
• Help ensure the BID area remains welcoming, attractive and safe.
• Report environmental concerns to the appropriate agencies or BID teams.

Partnership Working

• Work closely with BID partners, businesses, Police, Local Authorities and outreach services.
• Support community initiatives, events and partnership operations.
• Ensure appropriate information sharing with relevant agencies and stakeholders.

Frontline BID Responsibilities

• Support businesses, employees and visitors through engagement and reassurance.
• Always maintain professional standards.
• Support BID objectives and local improvement initiatives.

Person Profile Essential

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Basic IT skills and ability to use reporting platforms.
• Ability to build effective working relationships with businesses and partners.
• Confident working independently and as part of a team.
• Positive, proactive and solution-focused attitude.
• SIA Security Guarding or Door Supervisor Licence.

Desirable

• Full UK Driving Licence.
• Experience within a BID, security or community safety environment.
• Previous law enforcement or public-facing experience.

Success Measures & KPIs

• Accurate incident and intelligence reporting.
• Positive feedback from businesses and stakeholders.
• Completion of patrol and engagement objectives.
• Contribution to BID safety and environmental improvement goals.

Working Requirements

Prepared to work outdoors, on varied shifts and operate across designated BID locations

Our Values

Human - putting people first through education, empowerment and care.

United - building strong partnerships through collaboration and teamwork.

Grounded - acting with integrity, accountability and professionalism.

Dynamic - embracing innovation, adaptability and continuous improvement.