BESS Field Service Manager - UK & Ireland

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CONTACTING US Field Service Manager - UK & Ireland page is loaded BESS Field Service Manager - UK & Irelandlocations: Rugby, Great Britaintime type: A tempo pienoposted on: Offerta pubblicata 2 giorni fajob requisition id: JR12967 S iamo Pramac, un'azienda Generac, leader nell'evoluzione verso soluzioni energetiche più resilienti, efficienti e sostenibili. A partire dal 1966, anno della nostra fondazione, ci siamo costantemente evoluti e trasformati, ampliando il nostro portafoglio prodotti e diventando il punto di riferimento globale per la produzione di generatori e attrezzature per la movimentazione dei materiali da magazzino. Le nostre diverse linee di business garantiscono all'azienda un ruolo di primo piano in un'ampia gamma di mercati globali.We are Pramac , a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.We are looking for a BESS Field Service Manager who will be responsible for the day-to-day leadership, performance, and delivery of all Battery Energy Storage Systems (BESS) field service activity across Pramac Generac UK & Ireland.Reporting to the BESS Technical Manager, the role ensures that BESS service operations are delivered safely, efficiently, and to the highest technical and customer standards. The role has accountability for field engineers, service partners, and on-site execution, ensuring that commissioning, maintenance, reactive service, and upgrades are completed in line with technical standards and customer expectations.The role acts as the operational bridge between technical excellence and field delivery, working closely with Sales, Operations, and Aftersales to ensure a consistent, right-first-time BESS service experience. Key Responsibilities BESS Field Service Leadership Lead, manage, and develop the BESS Field Service team, including employed engineers and service partners. Ensure all BESS field service activities are delivered in line with defined technical standards and procedures. Drive a strong culture of safety, quality, accountability, and customer focus across field operations. Support the BESS Technical Manager in building scalable and resilient field service capability. Service Delivery & Operational Performance Plan, schedule, and manage BESS field service activity including: + Commissioning and system handover + Planned maintenance and inspections + Reactive breakdown support + Upgrades, modifications, and corrective works Ensure service response times, fix rates, and customer commitments are consistently achieved. Monitor engineer utilisation, productivity, and workload balance. Customer & Site Engagement Act as a senior operational point of contact for customers during on-site BESS service activity. Attend customer sites to support complex or critical service interventions. Ensure high standards of professionalism and communication on customer sites. Support issue resolution and escalation in conjunction with the BESS Technical Manager. Service Partner & Subcontractor Management Manage and coordinate BESS service partners and subcontractors. Ensure partners are trained, accredited, and compliant with Pramac Generac standards. Monitor partner performance and take corrective action where required. Support the expansion of the BESS service partner network as demand grows. Health, Safety & Compliance Ensure all BESS field service activity complies with health, safety, environmental, and regulatory requirements . Enforce safe systems of work, RAMS, and site-specific safety procedures. Support incident investigation, near-miss reporting, and corrective actions. Promote a strong safety-first culture across all BESS field operations. Continuous Improvement & Reporting Track and report BESS field service KPIs including: + Response times and attendance + First-time fix and repeat visits + Customer satisfaction + Engineer utilisation and productivity Identify opportunities to improve service efficiency, quality, and customer experience. Provide structured feedback from the field to support product, process, and technical improvements. Key Relationships BESS Technical Manager - UK & Ireland Head of Service & Aftersales - UK & Ireland Field Service Engineers Service Partners & Subcontractors Sales & Operations Teams Customers & Site Representatives Skills, Experience & Attributes Essential Proven experience managing field service teams within energy, power generation, or industrial electrical environments. Strong understanding of BESS or complex electrical systems . Experience delivering commissioning, maintenance, and reactive service in live site environments. Strong working knowledge of health, safety, and compliance in field-based operations. Ability to plan, prioritise, and manage multiple service activities concurrently. Desirable Experience working within energy storage, grid-connected systems, or renewable technologies. Experience managing service partners or subcontracted service models. Exposure to service KPIs, scheduling tools, and service management systems. Understanding of UK & Ireland regulatory and safety requirements relating to BESS. Personal Attributes Hands-on, operationally focused leader with strong presence in the field. Calm, structured, and decisive under pressure. Customer-focused with a practical, solution-led mindset. Strong communicator able to lead engineers, partners, and customers. Committed to high standards of safety, quality, and professionalism. Why This Role Matters The BESS Field Service Manager is critical to ensuring that Pramac Generac UK & Ireland's BESS solutions are installed, commissioned, and maintained safely and reliably in the field . By delivering consistent, high-quality service execution, this role directly supports customer confidence, service reputation, and the scalable growth of Pramac Generac's BESS offering. Place of Work : Rugby Head OfficeIf you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!