Benefit Assessor

About The Role

• Grade F £34,434 - £38,220 pro rata pa
• 32 hours per week
• Substantive

We're seeking a skilled and detail focused Benefits Assessing Officer to join our Revenues & Benefits Service. This role is ideal for someone with previous experience assessing Housing Benefit, Council Tax Reduction, Universal Credit interactions, or similar welfare benefits. You'll manage a varied caseload, support residents with complex queries, and help us deliver an accurate, efficient and customer centred benefits service.

Key responsibilities

• Assessing and processing Housing Benefit and Council Tax Reduction claims in line with legislation, guidance and local policy.
• Reviewing changes in circumstances and updating claims accurately and promptly.
• Providing clear, informed advice to residents, landlords, support agencies and internal teams.
• Interpreting evidence, verifying information and identifying discrepancies or potential fraud indicators.
• Managing a personal caseload, prioritising work effectively to meet performance targets.
• Supporting the wider Revenues & Benefits team to ensure consistent, high quality service delivery.

What we're looking for

• Experience in Housing Benefit, Council Tax Reduction, Universal Credit support, or a similar benefits related role.
• Strong analytical skills and confidence working with detailed financial and personal information.
• Excellent communication skills and a calm, customer focused approach.
• Ability to interpret legislation and apply procedures accurately.
• Good IT skills and the ability to work effectively with multiple systems.
• A proactive, organised approach to managing workload and deadlines.

What we offer

• A supportive team environment with opportunities to further develop your technical knowledge.
• Flexible working arrangements and local government employee benefits.
• A role where your work makes a direct difference to residents and the wider community.

If you have the experience and commitment to help us deliver a high quality benefits service, we'd welcome your application.

For an informal discussion about this post, please contact Lorraine Marshall, Head of Revenues and Benefits on , .

Closing Date: 15 April 2026

Proposed Interview Date: 21st and 22nd April 2026

About Us

In return we offer:

• Up to 31 days annual leave plus bank holidays
• Agile working arrangements
• Convenient office location close to the M5 with free parking
• Local Government Pension Scheme
• Potential career progression
• 20% discounted membership at the local leisure centre

Find out more about us and the benefits of working for us by clicking here.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community.