Behavioural Health Coach

Brief Overview

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one on one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users' success in SilverCloud programmes. This position is part time at 20 hours per week.

Core Responsibilities

• Demonstrate excellence and innovation in digital behavioural health coaching


• Review user's engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes


• Provide weekly written reviews to support and guide users as they progress through their programme.


• Monitor content for potential concern, using the data available and escalating information through the appropriate channels


• Demonstrate supportive presence by expressing empathy, observing patterns in tracking, adding depth to user experience, and supporting realistic and personalized goal setting


• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increasing depth of user understanding of the content and tools in the programme


• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.


• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.

Qualifications

• Currently undertaking or have completed a Master's degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland


• A strong understanding of Online Mental Health Services


• Experience working in Children & Young People services is desirable


• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way


• Comfort using multiple technological tools in your day to day; you are able to adapt and grow with technological developments quickly


• Insightful, empathetic and compassionate; you're closely observant about your users and are able to see that detail to make your users feel known, supported and motivated


• Excellent judgement; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognise the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy


• Experience with cognitive behavioural models, motivational interviewing or short term therapy approaches

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days


• Private Health Care - Irish Life


• Pension


• Life Insurance


• Income Protection


• Healthy work life balance - wellness days and a supportive working environment


• Employee Share Purchase Plan (ESPP)


• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program


• Free Subscription to the Calm App


• Tuition Assistance Program