Barista

Barista - Luma Coffee Shop, Cromwell Hospital, London SW5 0TU

Position type: Full Time, Permanent, 40 hours per week. Shift patterns: 5 out of 6 days, no Sundays.

Location: Cromwell Hospital, London SW5 0TU.

Salary: Up to £27,872.

Overview

We are looking for an enthusiastic and customer-focused Barista to join our Retail & Hospitality team at Luma Caffe within Cromwell Hospital. This role involves preparing and serving high-quality beverages and light food items while maintaining a welcoming environment for patients, visitors, and colleagues.

Responsibilities

• Prepare and serve high quality coffee, beverages, and light food items to brand standards.
• Deliver a friendly, professional, and personalised customer experience.
• Create a warm and welcoming environment for patients, visitors and colleagues.
• Take ownership of customer requests and resolve issues efficiently.
• Demonstrate strong product knowledge and recommend food and beverage options.
• Support promotional activities and upselling opportunities.
• Operate coffee machines and equipment safely and effectively.
• Maintain exceptional cleanliness and presentation standards across front and back of house areas.
• Monitor and replenish stock to ensure smooth daily operations.
• Follow all food safety, allergen, hygiene and health & safety procedures.
• Work collaboratively with colleagues to support efficient and effective service delivery.

Key Skills / Qualifications

• Previous barista experience or coffee training (essential).
• Experience delivering exceptional customer service within a busy environment (essential).
• Strong communication and interpersonal skills (essential).
• Ability to work effectively in a fast paced setting (essential).
• Excellent attention to detail and presentation standards (essential).
• Ability to work independently and as part of a team (essential).
• Flexible approach to working shifts, weekends and holidays (essential).
• Knowledge of coffee preparation techniques and equipment (desirable).
• Food Safety Level 2 qualification or willingness to obtain (desirable).
• Experience working in a premium hospitality or healthcare environment (desirable).

Benefits

• 25 days holiday per year, increasing with length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions through Gympass.
• Family friendly benefits.
• Free on site massages.
• Opportunity to participate in our annual awards ceremony.

Equal Opportunity & Diversity

Bupa is a Level 2 Disability Confident Employer. We encourage applications from people with diverse backgrounds and experiences. We are committed to equal opportunity and providing reasonable adjustments throughout the recruitment process.