Bar Support Staff - PITCH Middlesborough

The Opportunity

PITCH Middlesbrough is looking for reliable, friendly and energetic Bar Support Staff to work across shifts, including evenings, weekends and live-sport events. You will play a key role in delivering excellent guest experiences by supporting bar operations, maintaining service flow and contributing to a welcoming atmosphere. This role is ideal for someone seeking hands-on hospitality experience, opportunities for progression and to be part of a values-led team.

Key Responsibilities

• Support bar service - assist bartenders with glassware, bottle handling, garnishes and simple drink preparation where permitted; help maintain an efficient service flow during peak periods.
• Maintain cleanliness and presentation - clear and clean tables, bars and service areas, polish glassware, restock bar fridges and keep back-of-house and front-of-house areas tidy.
• Customer care - greet guests when appropriate, assist with basic enquiries, support order fulfilment and ensure guests receive timely, friendly service.
• Stock and deliveries - help with stock rotation, assist in receiving deliveries, check items for accuracy and store them securely under supervision.
• Compliance and safety - follow age-check procedures, food safety and health & safety guidelines; report any hazards or incidents to the management team.
• Assist with events and promotions - support set-up and breakdown for live-sport screenings and promotional activity, helping ensure consistent brand presentation.
• Cash and till support - assist with basic till tasks and float handling when trained and authorised; ensure accurate handing over to the bar team.
• Team collaboration - work closely with bartenders, floor staff and managers to deliver efficient service, share information and contribute to a positive work environment.

Person Specification

• Customer-focussed - enjoys working with people, providing helpful and friendly service under pressure.
• Hardworking and reliable - punctual, organised and able to work flexible hours including evenings and weekends.
• Team player - supportive, adaptable and comfortable working in a busy, fast-paced environment.
• Basic hospitality experience desirable - previous work in bars, restaurants or events is advantageous but not essential; full training will be provided.
• Awareness of safety and licensing - understands the importance of age verification and safe service; willingness to learn compliance procedures.
• Positive attitude - energetic, well-presented and committed to delivering great guest experiences in line with Pneuma Group values.

What We Offer

At Pneuma, we're committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:

• Healthcare Cash Plan - Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
• Tech Purchase Scheme - Spread the cost of new technology through affordable monthly payments.
• Cycle to Work Scheme - Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
• Income Protection - Financial support if you're unable to work due to long-term illness or injury.
• Critical Illness & Life Insurance - Extra peace of mind for you and your family.
• Virtual GP Service - Quick and convenient access to medical advice, whenever you need it.
• Employee Assistance Programme (EAP) - Confidential support for mental health, wellbeing, and financial concerns.
• Discounts & Cashback Platform - Savings on hundreds of retailers, essentials, and lifestyle purchases.
• Birthday Day Off - Enjoy an additional day of paid leave to celebrate your birthday.
• A Supportive Working Environment - A culture that values wellbeing, collaboration, and personal growth.

How to apply

If you are enthusiastic, dependable and ready to contribute to a busy new venue, we'd love to hear from you. Please submit your CV and a short cover note outlining your availability and why you'd be a great fit for the role.