BANK Receptionist (London)

BANK Receptionist - London Bridge Hospital

We are currently recruiting for Receptionists to join our bank pool as part of our Front of House Team at London Bridge Hospital. As part of the team working at the various hospital reception areas, you will be responsible for delivering a service that creates the first and last impressions of every guest or patient who visits the hospital. The role covers various day and night shifts, Monday - Sunday, at a rate of £12.71 per hour.

What you'll do

• Ensure that all Hospital and Statutory Policies are adhered to at all times.
• Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House (including the daily Phone/Pager/Radios testing procedures).
• Maintain the high 5 Service Standards for patients, visitors, consultants and staff, continually aiming to exceed expectations.
• Deal with issues, complaints, requests and enquiries promptly and courteously, notifying the individuals concerned and following up accordingly.
• Escort patients to and from their assigned rooms.
• Escort visitors in and out of any HCA internal premises if required (in hours/out of hours).
• Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and, if necessary, with Security.
• Ensure all relevant information and details are collected at the admission stage as per instructions provided.
• Handle out of hours switchboard duties professionally and helpfully.

What you'll bring

• Previous experience within a similar, customer/client centric Reception role.
• Experience within the healthcare industry or a large corporate business would be advantageous.
• Excellent communication skills.

Benefits

HCA UK offers opportunities for career progression through internal and external courses. Working conditions prioritize both mental and physical wellbeing.

Reasonable adjustments

As a Disability Confident committed organisation, we are happy to discuss flexible working arrangements to suit your needs and offer reasonable adjustments throughout the recruitment process and in the workplace.