Bank Band 4 Administrator

Bank Administration Opportunities Band 4

Locations across : Hammersmith & Fulham/Ealing/Hounslow

Flexible working. Meaningful impact. Grow your NHS experience.

We are inviting applications for a Bank Administrator role within West London NHS Trust. This is an excellent opportunity for experienced administrators seeking flexible working arrangements while contributing to a high-performing, patient-centred mental health service.

If you are proactive, highly organised, and confident working in fast-paced environments, this role offers the chance to broaden your NHS experience and make a real difference.

If successfully shortlisted, you will be invited for a face-to-face interview on Monday 20th July 2026

Please note we do not offer sponsorship for this role

Main duties of the job

• Provide a high-quality administrative service to a multi-disciplinary team.
• Deliver comprehensive team support, including a responsive reception service for callers and visitors, ensuring high standards of quality and equality.
• Provide efficient word processing and audio transcription support using Microsoft Office packages.
• Support team meetings, including CIG meetings, with diary management, minute taking and action log tracking.
• Maintain and develop client record systems, ensuring compliance with statutory and organisational requirements for storage, security and disposal.
• Deliver a professional and sensitive customer service to service users, including those who may be distressed or vulnerable; accurately record and forward messages in a timely manner.
• Maintain an up-to-date system detailing team members' whereabouts during the working day.
• Organise and minute meetings, including coordinating invitations, agendas and supporting papers.
• Ensure all client case files are stored and managed in line with Trust policies and legal requirements.
• Accurately enter patient data within agreed Trust deadlines.
• Maintain adequate stocks of information resources and office supplies.
• Photocopy, sort and distribute internal and external correspondence as required.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Person Specification QUALIFICATIONS

• Good standard of general education including English and Maths
• Evidence of personal development
• NVQ

EXPERIENCE

• Experience of Administration/Secretarial / Reception work
• Experience of Data entry
• Experience of arranging and supporting meetings
• Experience of Filing and Photocopying
• Demonstrated ability to develop positive relationships with people.
• Demonstrated ability to work within and show understanding of equal opportunities.
• Working in a team.
• Supervising staff
• Experience of patient record systems/databases
• Working in a Mental Health setting.

KNOWLEDGE

• Confidentiality
• Data Protection Act
• A range of secretarial processes / Admin procedures
• Knowledge of Health and Safety at Work
• Knowledge of Microsoft Word, Excel and PowerPoint
• Knowledge of Equal Opportunities and Diversity
• Producing activity reports
• Understanding of mental health issues

SKILLS

• Excellent written and verbal communication skills
• Ability to work autonomously within a team and with other disciplines.
• Able to deal with staff, visitors and clients in a professional, courteous and helpful manner
• Accurate minute taking skills
• Ability to work under pressure as part of a team or independently
• Ability to work collaboratively and in partnership with other managers, professions and agencies.
• Able to organise and prioritise work
• Able to exercise discretion and maintain confidentiality at all times.
• Advanced Excel skills
• Microsoft PowerPoint
• Trained in the use of electronic patient record system

OTHER REQUIREMENTS

• Self-motivated
• A flexible, enthusiastic and mature attitude.
• Adaptable to change.
• Committed to team/service development and able to promote a positive image of the Service.
• Enthusiastic and willing to learn
• Professional presentation/standard of work
• Ability to learn new skills
• Team player
• Methodical approach to tasks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Head of Administration & Patient Services

£33,262 to £36,027 a yearInclusive of all standardised bank rates