Bank Administrator

About The Role

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We're looking for a friendly, organised and customer-focused Bank Administrator to join our team and help deliver an exceptional experience for our patients.

As part of our Administration Team, you'll play a vital role in supporting the smooth day-to-day running of hospital services, ensuring patients, visitors and colleagues receive a professional, efficient and welcoming service at every interaction. You'll work across a variety of administrative functions, helping to keep patient pathways moving and supporting the delivery of outstanding patient care.

This is a Bank role; however, we are particularly interested to hear from candidates who can commit to working at least 3-4 days per week, or who are specifically looking for regular weekend work. The role offers flexibility while providing valuable experience within a busy healthcare environment.

What you'll be doing

• Providing an efficient appointment booking service for patients across outpatient and theatre services.
• Handling telephone enquiries from patients, GP surgeries and colleagues in a professional and courteous manner.
• Supporting patients with appointment queries both over the phone and face-to-face.
• Contacting patients to offer earlier appointments and supporting the management of internal waiting lists.
• Processing referrals and maintaining accurate patient records using the Patient Administration System (PAS).
• Monitoring clinic and theatre lists to help maximise capacity and support RTT targets.
• Coordinating outpatient clinics and ensuring documentation is prepared and available when required.
• Working collaboratively with departments across the hospital to ensure patients receive a seamless service.

What we'll look for in you

• Previous healthcare administration experience would be highly desirable, with an understanding of patient pathways and the importance of delivering excellent patient care.
• Excellent communication and interpersonal skills with a professional and compassionate approach.
• Strong organisational skills and attention to detail.
• Confidence using computer systems and Microsoft Office applications.
• The ability to prioritise workload, manage competing demands and remain calm under pressure.
• A flexible approach to work, with availability to support weekday and/or weekend shifts.
• A genuine commitment to providing outstanding service and contributing positively to a team environment.

What you can expect in return:

• An hourly rate of £12.72
• Work within our friendly and professional team

To apply for the role, contact in our friendly resourcing team.

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.