Band 3 Senior Admin Officer - London Hub

Band 3 Senior Admin Officer - London Hub

To support the work of the London Breast Screening Administrative Hub team by accurate, efficient and timely execution of essential operational activities that support the Hub Call centre and all related administration functions, under the lead of the Office Manager/Assistant Service Manager and Service Manager.

Main duties of the job

To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure. To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence.

To be fully competent in all administration functions required by the London Breast screening Administrative Hub. All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each other's work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training.

To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets. Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

Job responsibilities

Please see attached job description for more detail around main responsibilities and specification requirements.

Person Specification Royal Free World Class Values

• Demonstrate ability to meet the Trust values
• 5 GCSE's or equivalent
• Key skills level 2 in Literacy or equivalent

Experience and Knowledge

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure
• Good knowledge of Microsoft systems including word, excel and outlook
• Supervisory and administrative training experience
• Working knowledge of the NHSBSP

Skills and aptitudes

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communication
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team
• Punctuality
• Able to present information to others
• Able to influence, advise and motivate others

Personal qualities and attributes

• Good knowledge of the NHS breast screening programme
• Good knowledge of the National Breast Screening System (NBSS)

Others

• Light Physical work
• Motivated and Independent
• Good Team Player
• Flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,630 to £32,346 a yearPer annum inclusive of HCAS