Band 3 Administrator

Administrative Officer - Community Equipment & Continence Service (CECS)
Location: Lissue Industrial Estate, Lisburn
Organisation: PaLS - Regional Community Equipment and Continence Service
Temporary / Full-time / Rate of pay £12.75 per hour

About the Service

PaLS provides a vital Regional Community Equipment and Continence Service (CECS) on behalf of Health and Social Care Northern Ireland (HSCNI). The service supports health and social care professionals by ensuring essential equipment and continence products reach clients across the region, helping people live safely and independently at home.

About the Role

The post holder will join a dedicated, friendly team providing a single point of contact for clients and healthcare professionals. You will play a key role in coordinating the ordering, delivery, and collection of daily living equipment and continence products, ensuring a responsive and effective service across HSCNI.

Key Duties & Responsibilities

• Operate IT systems and software packages to provide an efficient and high quality service to Trust staff and clients.
• Liaise with professional colleagues (e.g. Occupational Therapists, District Nurses) to maintain accurate and up to date information within the system.
• Schedule and coordinate deliveries and collections of equipment and continence products, maximising vehicle efficiency.
• Provide courteous and timely assistance to members of the public in person and by phone.
• Prepare equipment collection documentation and arrange uplift and return of items to the warehouse, proactively ensuring timely returns and credit processing.
• Maintain accurate records of requisitions, delivery and collection notes, and associated paperwork.
• Record all returned equipment accurately on relevant electronic systems.
• Investigate and resolve customer queries to a high standard of service.
• Process non stock receipts and assist with stock and non stock orders to maintain continuity of supply.
• Action customer care reports and product or service requests as required.
• Support management and supervisors in all operational aspects of the CECS.
• Maintain an up to date waiting list for equipment and assist with periodic stock counts.
• Help oversee and maintain the community equipment stock and non stock catalogue.

Key Skills & Attributes

• Strong communication and organisational skills.
• Proficiency in Microsoft Office and database systems.
• Customer focused approach with excellent attention to detail.
• Ability to work effectively as part of a busy team.

Join Us

This is a fantastic opportunity to make a meaningful difference to people's lives by helping deliver essential services that support independence and wellbeing across our communities.