Band 3 - Receptionist, Paediatrics Outpatient Department

West Hertfordshire Teaching Hospitals NHS Trust

Band 3 - Receptionist, Paediatrics Outpatient Department

The closing date is 04 June 2026

We are looking for a receptionist for our Paediatric Outpatients Department.

The postholder will provide first class reception services to patients and their parents/guardians. They will also offer administrative support to Children's Service clinicians and other administrative and clerical workers, contributing to the overall efficient and effective running of all designated clinics.

The role comprises a wide range of specific duties and will require IT skills, along with strong communication and organisational skills. The postholder must be willing to undertake any additional training necessary to fulfil the role.

The successful candidate will work 37.5 hours per week and will need to be flexible, providing cover during periods of annual leave or sickness.

Responsibilities

• Answer incoming calls in a friendly, courteous and polite manner, referring callers to the appropriate person where necessary and responding appropriately to queries.
• Register patient details on the patient administration system, ensuring a high level of data accuracy in patient demographic information.
• Provide support, together with relevant and helpful information, to patients and colleagues within the remit of the department.
• Make outgoing calls where necessary.
• Book and reschedule appointments in line with the Trust Access Policy, calling patients as needed.
• Ensure patient pathway status is identified and appointments are booked accordingly, in line with regulatory access targets.
• Generate appointment letters within the Electronic Patient Record system (EPR) to send to patients.
• Inform supervisor and services of any capacity issues.
• Check new referral data and confirm whether the patient has a Medical Record Number (MRN) within the EPR or appropriate clinical system; ensure no duplicate records are created.

Person Specification Education

• Good level of general education.
• ECDL Customer Service Training.

Knowledge

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information.
• Knowledge of NHS 18 week and cancer pathway process.
• Knowledge of Passport Allocation System (PAS).

Experience

• Experience working in an administrative role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award winning virtual hospital and re imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together, and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance. For more information, visit

If you have a disability or long term health condition and require support or guidance, please contact at your earliest convenience.

Service leavers, veterans, military reserve, cadet force adult volunteers, or partner/spouse of those serving should tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

West Hertfordshire Teaching Hospitals NHS Trust