Band 2 - Administrative Assistant

Leicestershire Partnership NHS Trust is seeking a motivated and organised Administrative Assistant to join our Mental Health Support Team (MHST) in schools.

This key role provides high-quality, responsive and coordinated administrative support to clinical teams. You will help ensure the smooth running of the service by maintaining accurate electronic patient records and delivering excellent customer service, working collaboratively with administration and clinical colleagues.

If you are reliable, proactive and committed to delivering a high standard of administrative support, we welcome your application.

The Leicester, Leicestershire and Rutland MHST service is part of a national programme commissioned following the 2017 Green Paper: Transforming Children and Young Peoples Mental Health Provision.

Our service:

Delivers evidence-based early intervention for CYP with mild to moderate mental health difficulties.

Embeds a Whole School Approach to emotional wellbeing

Works collaboratively with education settings, families and wider partners

Contributes to prevention, early identification and reduced escalation into specialist services

As the programme grows, this is an exciting opportunity to play a vital role in supporting mental health provision across local schools and communities.

You can read more information here:

Contact: Gemma Billson and Sharon Kidd

Main duties of the job

As an Administrative Assistant, you will play an essential part in ensuring the service operates efficiently by:

Supporting clinical and administrative colleagues

Managing enquiries from families, professionals and partner agencies

Maintaining accurate and confidential records

Helping the team deliver a high-quality, accessible service

Main Duties of the Role

Provide general administrative support including but not limited to, answering and making calls, booking appointments, creating and sending correspondence.

Maintain accurate records and update information systems in line with Trust procedures.

Work within existing systems and processes to provide an effective administration service to the team.

Demonstrate excellent written and verbal communication skills

Communicate effectively with colleagues, service users, and external agencies

Provide high-quality customer care to families, young people and professionals

Adhere to policies relating to safeguarding, confidentiality, data protection, equality and health & safety

We are looking for someone who can demonstrate:

A good general level of education, including GCSE English (or equivalent)

Strong organisational skills and the ability to prioritise workload

Excellent written and verbal communication skills

Good working knowledge of Microsoft Office

High levels of accuracy and attention to detail

Ability to work under pressure

Experience of working in a busy office environment, positive and flexible

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job responsibilities

"If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto "Apply for this job" and you will be re-directed to our vacancies page where you can review the job description and person specification."

Person Specification Qualifications

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.