Backend Engineer

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences starts with a shared understanding-seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The team:

Our team is supportive, inclusive, and committed to fostering a sense of belonging. We leverage scaled agile practices to ensure transparency, alignment, and continuous improvement across our teams.

What you will be doing:

• Designing and building scalable, reliable systems as a Software Engineer.
• Collaborating with a diverse team to create impactful, efficient, and forward-thinking software solutions.
• Communicating, learning, and contributing to our technical evolution.
• Analyzing, designing, and implementing reliable & scalable engineering solutions daily.
• Writing tests to ensure software stability and reliability.
• Collaborating with the team to bring solid software to production.
• Defending and discussing architectural proposals with managers and teammates.
• Providing technical context and key points to inform decisions.
• Introducing fresh perspectives on backend and software strategies.
• Documenting solutions for effective implementation.
• Designing scalable and maintainable solutions for a large user base.
• Active participation in building software, addressing complex aspects.
• Performing PR reviews for teammates.

What we are looking for:

• Strong technical skills and solid conceptual foundations.
• Experience with Typescript, Node.js, gRPC, Kafka, MongoDB, GraphQL.
• Passion for Distributed Software, Cloud solutions, Microservices, & Serverless Architectures.
• Eagerness to learn, evaluate, and apply the best solutions.
• Experience in discussing, spiking, and benchmarking engineering solutions.
• Familiarity with Reactive & Domain-Driven Architectures.
• Values such as teamwork, proactive attitude, accountability, ownership, continuous learning, transparency, empathy, and inclusivity.

What we offer:

• Employee Assistance Program (EAP)
• Health Insurance
• Flexible retribution
• Employee Referral Program
• Professional Development Stipend
• Wellness reimbursement

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities, and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

What we're creating is a window to help organizations see the world from another point of view-a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We're leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and it drives everyone at UserTesting.