Back of House Manager

Job Identification

Job Identification: 215355

Job Category: Stewarding

Job Schedule: Full time

Salary Competitive

Overview

Waldorf Astoria London - Admiralty Arch is seeking a Back of House Manager to join the pre-opening team for this luxury hotel opening later this year. This is a unique opportunity for an experienced hospitality leader to join the founding team and help shape the guest experience.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud. Guests will enjoy a world-class spa, fitness facilities, and grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for timeless elegance and elevated service.

Welcome to a world of opportunities at the UK's Great Place to Work 2026. Proudly voted by our Team Members. A World of Rewards.

• Complimentary meals provided while on duty
• Exceptional development programmes to support and accelerate your growth
• Opportunities to contribute through Corporate Responsibility initiatives
• Team Member Travel Programme with exclusive discounted stays and 50% off F&B
• Perks at Work for high street savings
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

What you'll do

As Back of House Manager, you will lead and optimise all non-public operational areas to support the guest experience through disciplined stock management, strong supplier partnerships, and a high-performing Back of House team.

Responsibilities include:

• Provide overall leadership and accountability for the Back of House function, ensuring high operational standards
• Recruit, train, motivate, and develop the Back of House team
• Manage procurement and control of crockery, cutlery, and glassware in line with forecasted business volumes
• Maintain strict stock control procedures and conduct regular stock takes
• Oversee ordering processes to maintain par levels and support efficiency
• Analyse stock discrepancies and implement controls to minimise waste
• Ensure Back of House areas are clean and well organized
• Raise purchase orders in line with budgets and reconcile invoices
• Liaise with suppliers to ensure quality, timely delivery, and budget adherence
• Manage departmental forecasts, budgets, and capital expenditures with financial discipline
• Ensure compliance with Health & Safety, Hygiene legislation and brand policies
• Collaborate with Finance and other departments to foster cross-functional relationships
• Undertake additional responsibilities as directed by Hotel Management

What we're looking for

A Back of House Manager operates with precision, integrity, and accountability, working to support an exceptional guest journey. To succeed, you will demonstrate:

• Working knowledge of relevant IT and inventory management systems
• Excellent organisational, planning, and prioritisation skills
• Clear and professional communication abilities
• Ability to work independently or collaboratively in a high-tempo environment
• Flexibility to adapt to changing operational needs

Advantageous capabilities:

• Experience in a Back of House or similar operational leadership role
• Experience within the hotel or leisure sector
• Proven background managing stock control, supplier relationships, and operational logistics

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member: a passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on the Now.

Join an Award-Winning Workplace Culture

Hilton values building an exceptional workplace for Team Members. We are a global leader in hospitality and have welcomed billions of guests worldwide while maintaining a commitment to our founding vision. Our award-winning culture has earned recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our brands and commitments to guest experience, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey. Learn more about life at Hilton in our Careers Blog.