B2B Software Support Delivery Lead - Hybrid UK

A renowned software house in Birmingham seeks a Software Support Delivery Manager to lead a UK-based Application Support team. In this role, you'll ensure smooth daily operations, manage escalations, and cultivate a high-performing team culture. Candidates should have over 5 years in customer-facing support, an understanding of B2B service delivery, and be adept at communicating in high-pressure situations. The position offers a starting salary between £55,000 - £60,000 and a hybrid working model with three days onsite and two remote.