B2B Quality & Customer Experience Lead

Johnson Controls, Inc. is seeking a B2B Quality & Customer Care Advisor for our Manchester office. In this full-time, onsite role, you'll deliver high-quality customer interactions and support business customers across various services, including intruder alarms, fire detection, and CCTV.

Your responsibilities include handling enquiries, building customer relationships, and driving quality improvements. Ideal candidates will exhibit strong customer service skills and have experience with CRM systems. Join us to enhance customer journeys and contribute to service delivery improvements.