B2B Quality Analyst

Prepare quotes, contracts, and RFP/RFI responsesMaintain quote documentation with accurate pricing and configurationsMaintain sales demonstration tools and applications in support of sales teamsWork within a few sources of data/systems to produce an outcome with some variabilityPractice a moderate level of independent judgement to make decisionsDevelop and deliver sales presentations and/or trainings in a professional and effective mannerMaintain up-to-date awareness of company activities and industry trendsProvide consistent follow up on opportunities or inquiriesAssist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or serviceTroubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectationsIdentify and summarize moderately complex issues for management reviewWork with teams and report directly to Support Manager